New Products · Integration Fabric
The OS is only useful where it touches the real systems
Nine integration surfaces, each with a transport, a health state and a written contract for what agents may do through it. A degraded vendor reroutes rather than failing the member's journey.
Connected systems
9
Healthy
8
Degraded
1
KYC vendor B slow; rerouted
Webhook success
99.94%
with replay on failure
Exchange & market data
Tick data, corporate actions, halts.
Streaming
Broking partners
Order status, holdings, mandate events.
REST + webhooks
KYC vendors
Vendor B p95 at 14s; retries routed to vendor A.
REST
Payments & mandates
UPI autopay, cards, netbanking.
REST + webhooks
WhatsApp Business
Template catalogue synced hourly.
Cloud API
Telephony
Barge-in capable, 380ms budget.
SIP + media stream
CRM & ticketing
Owned-field writes only, drift-checked.
Bi-directional
Ad platforms
Spend reads live, writes behind the money gate.
REST
Warehouse
Contracts enforced at the producer.
CDC
Integration rules
How the OS behaves at every boundary
- Every write is idempotent by run id, so a failover cannot double-charge or double-send.
- Webhooks verify the provider signature before a single field is read.
- Agents write only owned fields in the CRM; drift against the system of record raises a case.
- Vendor failure reroutes automatically where a secondary exists, and queues where it does not.
- Ad platforms are read live and written only behind the money gate.