Conversations · Call Intelligence
Every call becomes a next action, not a recording
Agent and human calls are scored on the same rubric: did we find the real objection, did we disclose risk, did we leave with a next step. The pattern across 41k calls is what feeds coaching, creative and the retention playbook.
Calls analysed today
12,684
Mean call score
79
+6 since the coaching drills started
High-intent captured
34.8%
renewal or upgrade signal
Risk disclosure missed
6.1%
each one becomes a drill
Objections, ranked
What members actually say — across agent and human calls
The top objection isn't price — it's that research feels like homework. That single finding is why the audio digest exists and why renewal saves now lead with time, not money.
Sentiment by channel
Positive-call share
Store reviews are the angriest surface and the least staffed one. Support Resolver now answers every review within 22 seconds, and the theme goes straight to product.
Recent calls
Agent and human, one queue
| Member | Handled by | Duration | Sentiment | Intent | Objection | Next action | Score |
|---|---|---|---|---|---|---|---|
| Manish Patel | agentVoice Concierge | 3m 6s | positive | high | No time to read notes | Audio digest on + extension applied | 84 |
| Rohit Bansal | humanDev Menon | 6m 42s | negative | medium | Autopay failed, Trust issue | Manual mandate reset, callback in 24h | 71 |
| Fatima Ansari | humanKunal Shetty | 4m 48s | positive | high | Fear of loss | Paper-trade challenge + Pro trial | 91 |
| Arjun Verma | agentVoice Concierge | 1m 36s | neutral | low | Wasn't expecting a call | Switch to WhatsApp, drop voice for 14 days | 62 |
most recent call 20714d ago