Conversations · Voice Concierge

Voice is how tier-2 and tier-3 India actually responds

Native-language voice closes the gaps text can't: a stalled KYC, an abandoned broker link, a renewal a member has quietly decided against. It discloses that it's an AI in the first sentence and hands to a human on any grievance word.

@voice

Calls today

11,260

Answer rate

46.2%

outbound, 9am–8pm IST only

Intent captured

34.8%

renewal, KYC or objection logged

Escalated to a human

2.9%

grievance, refund, complaint

Call yourself now

Pick an agent, enter your number, and Zara dials you within a few seconds

live

Your name

Mobile number

+91

Indian mobile numbers only, 10 digits. Your name is passed to the agent as a variable, so she greets you by it. She opens with “Hi, this is Zara calling from StockGro. Is now an okay time for a quick two-minute chat?”

Renewal save call · Hindi

Transcript, as archived for the compliance record

@voice00:02

Hello, main StockGro se bol rahi hoon. Aapka Pro plan 3 din mein renew ho raha hai — do minute baat kar sakte hain?

member00:09

Haan boliye, par main soch raha hoon band karne ka

@voice00:13

Bilkul batayein, kya wajah hai? Paisa, ya plan use nahi ho raha?

member00:19

Use nahi hota. Notes padhne ka time nahi milta.

@voice00:24

Toh do cheezein kar sakte hain: roz 2 minute ka audio digest, aur Stoxo pe seedha sawaal — 'mere portfolio mein sabse zyada risk kahan hai'. Main audio digest on kar doon?

member00:38

Theek hai kar do. Renewal ka kya?

@voice00:43

Ek mahina extra de rahi hoon, price wahi. Agar mahine mein value na lage, cancel ek tap mein — main abhi note kar rahi hoon.

Outcome: extension applied, audio digest enabled, cancel path explained. No discount given, ARPU unchanged. Written to CRM and the retention ledger in the same run.

Guardrails

Non-negotiable, enforced in the runtime

·Never gives buy/sell recommendations — hands to a SEBI-registered advisor instead
·Stops dialing at 8pm IST and honours DNC within 30 seconds of request
·Discloses it is an AI assistant in the first sentence, in the member's language
·Escalates any refund, grievance or complaint word to a named human
·Full transcript + audio archived for the compliance record

Language mix

Share of calls today

Hindi46%

English24%

Telugu12%

Tamil9%

Marathi6%

Gujarati3%

Voice campaigns

Each one has a business outcome, not a call count

Campaign	Dialed	Answered	Intent captured	Escalated	Outcome
Renewal check-in · Hindi	12,400	46.2%	31.8%	2.9%	₹3.1 Cr pipeline touched
KYC unblock · Telugu	6,800	52.1%	41.2%	1.8%	2,980 KYCs cleared
First-trade walkthrough	9,200	38.4%	28.6%	3.4%	1,760 first trades
Elite win-back · English	2,100	61.4%	48.2%	6.1%	412 reactivations