Conversations · Support Desk
Support that doesn't have a queue
35 million members generate support volume no team can staff. The resolver owns tier-1 across in-app, WhatsApp, email and app-store reviews — it can actually fix things, because it holds the payments, KYC and app-log tools.
Tickets today
24,180
Resolved without a human
91.5%
First response
14s
median, all channels
Human minutes saved
18,600
today alone
Live queue
Anything with a human tag is deliberately there
| Ticket | Member | Topic | Channel | Sentiment | State | Age |
|---|---|---|---|---|---|---|
| t-9912 | Rohit Bansal | Autopay mandate failed Two failed UPI mandates; wants confirmation he won't lose Pro access. | angry | with human | 20714d ago | |
| t-9908 | Priya Desai | Refund for double charge Duplicate charge traced, refund initiated, gateway reference shared. | in-app | confused | resolved by agent | 20714d ago |
| t-9901 | Vikas Yadav | Stoxo gave no direct buy call Explained the advisory boundary; offered risk-profiling walkthrough instead. | store review | angry | resolved by agent | 20714d ago |
| t-9896 | Imran Shaikh | Broker linking stuck Telugu voice walkthrough queued; screen-share guide sent. | in-app | confused | agent working | 20714d ago |
| t-9884 | Neha Gupta | Plan downgrade request Downgraded to Starter with usage-based upgrade trigger set for month 3. | neutral | resolved by agent | 20714d ago | |
| t-9870 | Sandeep Joshi | App crash on charts Crash clustered on one Android build — routed to engineering with logs. | store review | angry | with human | 20714d ago |
Auto-resolution by topic
6,420 / month
5,180 / month
4,260 / month
3,140 / month
2,080 / month
What it can actually do
Tools, not scripts
- · Retry or reset a failed UPI autopay mandate
- · Trace and initiate a refund inside policy
- · Re-trigger a stalled KYC or broker link
- · Change, pause or downgrade a plan
- · Read app crash logs for that member's device build
- · Escalate with the full context to a named human
Volume by month
Tickets, and the share a human ever saw
App performance is the one topic where automation should not go higher — those tickets are a product signal, and they get routed to engineering with logs attached rather than closed with an apology.