StockGro6

Members & Revenue · Human Handoff

A handoff carries context, or it isn't one

When an agent hands over, it names the person, states why it stopped, and attaches everything the human would otherwise have to ask the member again. The member never repeats themselves.

Open handoffs

4

Median pickup

8 min

Repeat-question rate

0.4%

member asked the same thing twice

Handoffs today

1,120

4.6% of conversations

Rohit Bansal

Payment trust issue + cancel intent

high
to Dev Menonwaiting 6mContext attached: 14-month Pro, 2 failed mandates, high Stoxo usage
Open member record

Sandeep Joshi

Reproducible chart crash on one Android build

high
to Engineeringwaiting 22mContext attached: Logs + 41 similar reviews attached
Open member record

Neha Gupta

Wants enterprise pricing for a 40-person team

medium
to Aniket Raowaiting 1hContext attached: Asked about bulk Elite seats twice
Open member record

Kavya Reddy

Academy mentor recruitment

low
to Meera Iyerwaiting 3hContext attached: Top-10 community contributor, 1,240 Stoxo queries
Open member record

What always triggers a handoff

The agent does not get to decide these are fine

always human

Any word that signals a grievance, complaint or regulator

always human

A refund outside standard policy

always human

A request for individual investment advice

always human

Payment trust broken — a failed mandate the member noticed

always human

A member who says they are distressed or under pressure

always human

Anything the agent's confidence model scores below its floor